We provide a 14-day window for returns to ensure you are satisfied with your timepiece. Please note that while we accept returns for any reason, the costs of return freight and any applicable taxes/duties are the responsibility of the customer unless the item is defective. We encourage a thorough review of your selection prior to completing your purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@seagullwatch.hk .

Important: All returns must be sent to our Hong Kong address[Shop 38, Tsim Sha Tsui Mansion, 83-97 Nathan Rd,Tsim Sha Tsui, Kowloon, Hong Kong]. However, you are required to contact us for a Return Merchandise Authorization (RMA) prior to shipping.How to contact us: [info@seagullwatch.hk]

Warranty Period: 1 Year from the date of purchase.

What’s Covered: Free repairs for movement or manufacturing defects. We cover all shipping fees for valid warranty repairs.

What’s Not Covered: Damage due to impact, chemicals, or misuse (e.g., cracked glass, damaged straps, or broken crowns). These repairs will incur a service fee.

If you experience any issues with your watch after purchase, please take a video or photos of the problem and send them to info@seagullwatch.hk. We will provide further guidance on how to resolve the issue.

You can reach us through our contact page or by emailing info@seagullwatch.hk. We will be happy to assist you.